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Anthony Wilson
Anthony Wilson

Support for SourceOne Offline Access | Drivers & Downloads - Dell Canada



EMC SourceOne Offline Access Download: How to Access Your Archived Emails Anytime, Anywhere




If you are using EMC SourceOne Email Management to archive your emails and attachments, you might wonder how you can access them when you are offline or away from your office. The answer is EMC SourceOne Offline Access, a client application that allows you to access your archived emails and attachments through Microsoft Outlook, even when you are not connected to the network or the internet. In this article, we will explain what EMC SourceOne Offline Access is, how to install and configure it, how to use it, and how to troubleshoot it.




Emc Sourceone Offline Access Download


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What is EMC SourceOne Offline Access?




EMC SourceOne Offline Access is a client application that works with EMC SourceOne Email Management, a data archiving solution that enables businesses to archive emails and information from messaging systems, servers, social media, and more. EMC SourceOne Email Management reduces the storage costs and improves the performance of your email system by moving older or less frequently accessed emails and attachments from your primary mail server to a secondary storage location. It also creates shortcuts in your mailbox that link to the archived items, so you can still access them from Outlook.


Features and benefits of EMC SourceOne Offline Access




EMC SourceOne Offline Access provides the following features and benefits:


  • It allows you to access your archived emails and attachments through Outlook, even when you are offline or away from your office.



  • It stores your shortcut content on your hard drive, in a cache, so you can view them without downloading them from the archive server.



  • It increases the performance when you access your emails from remote locations, as it reduces the network traffic and bandwidth consumption.



  • It supports multiple Outlook profiles and delegate access, so you can access your own or other users' archived emails.



  • It supports Outlook versions from 2010 to 2019, both 32-bit and 64-bit.



  • It integrates seamlessly with Outlook, so you can use the same interface and commands as you normally do.



How does EMC SourceOne Offline Access work?




EMC SourceOne Offline Access works as follows:


  • When you install EMC SourceOne Offline Access on your computer, it creates a cache folder on your hard drive where it stores the shortcut content.



  • When you start Outlook, EMC SourceOne Offline Access also starts automatically. It connects to the archive server and synchronizes the cache with the latest shortcut content.



  • When you open a shortcut item in Outlook, EMC SourceOne Offline Access checks if the content is available in the cache. If yes, it displays it from the cache. If not, it downloads it from the archive server and stores it in the cache.



  • When you are offline or disconnected from the network or the internet, you can still access your shortcut items from the cache. You can also update, rebuild, or compact your cache manually or automatically.



  • When you reconnect to the network or the internet, EMC SourceOne Offline Access resumes the synchronization with the archive server.



How to install and configure EMC SourceOne Offline Access




System requirements System requirements and prerequisites




Before you install EMC SourceOne Offline Access, you need to make sure that your computer meets the following system requirements and prerequisites:


Component


Requirement


Operating system


Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, or Windows Server 2019


Outlook version


Outlook 2010, Outlook 2013, Outlook 2016, or Outlook 2019, either 32-bit or 64-bit


Hard disk space


At least 500 MB for the installation files and the cache folder


Network connection


A reliable network connection to the archive server and the mail server


Permissions


You must have local administrator rights on your computer to install EMC SourceOne Offline Access. You must also have a valid user account on the archive server and the mail server.


Other software


You must have Microsoft .NET Framework 4.5 or later installed on your computer. You must also have EMC SourceOne Email Management installed and configured on your mail server and archive server.


Installation steps




To install EMC SourceOne Offline Access on your computer, follow these steps:


  • Download the EMC SourceOne Offline Access installation package from the Dell website. The package is a ZIP file that contains the setup.exe file and other files.



  • Extract the ZIP file to a temporary folder on your computer.



  • Close Outlook if it is running.



  • Run the setup.exe file from the temporary folder.



  • Follow the instructions on the screen to complete the installation. You can accept the default settings or customize them as needed.



  • When the installation is finished, restart your computer.



  • Delete the temporary folder and the ZIP file.



  • Start Outlook. You should see a message that EMC SourceOne Offline Access is starting and synchronizing with the archive server.

Configuration steps




After you install EMC SourceOne Offline Access, you need to configure some settings to make it work properly. You can access the configuration settings by clicking the EMC SourceOne Offline Access icon on the Outlook ribbon, and then clicking Options. The configuration settings are divided into four tabs: General, Cache, Server, and Troubleshooting. Here are some of the most important settings that you need to configure:


  • On the General tab, you can enable or disable EMC SourceOne Offline Access, specify the cache folder location, and select the Outlook profile that you want to use.



  • On the Cache tab, you can customize the cache size, the cache update frequency, and the cache retention period. You can also manually update, rebuild, or compact your cache from this tab.



  • On the Server tab, you can specify the archive server name, port number, and protocol. You can also test the connection to the archive server from this tab.



  • On the Troubleshooting tab, you can specify the logging level, the log file location, and the log file size. You can also enable or disable the diagnostic mode and the debug mode from this tab.



For more details on each configuration setting, you can refer to the online help or the user guide that are available from the EMC SourceOne Offline Access icon on the Outlook ribbon.


How to use EMC SourceOne Offline Access




Once you have installed and configured EMC SourceOne Offline Access, you can use it to access your archived emails and attachments through Outlook. Here are some of the basic tasks that you can perform with EMC SourceOne Offline Access:


Starting and stopping EMC SourceOne Offline Access




EMC SourceOne Offline Access starts automatically when you start Outlook. You can see its status on the Outlook status bar. If it is running, it shows a green icon with a check mark. If it is not running, it shows a red icon with a cross mark.


You can stop EMC SourceOne Offline Access by clicking the EMC SourceOne Offline Access icon on the Outlook ribbon, and then clicking Disable. This will stop the synchronization with the archive server and prevent you from accessing your shortcut items. You can start EMC SourceOne Offline Access again by clicking Enable.


Enabling and disabling EMC SourceOne Offline Access




You can also enable or disable EMC SourceOne Offline Access from the Options dialog box. On the General tab, you can check or uncheck the Enable EMC SourceOne Offline Access option. This will have the same effect as clicking Enable or Disable on the Outlook ribbon.


Customizing cache settings and server settings




You can customize your cache settings and server settings from the Options dialog box. On the Cache tab, you can change the cache size, the cache update frequency, and the cache retention period. On the Server tab, you can change the archive server name, port number, and protocol. You can also test the connection to the archive server from this tab.


Updating, rebuilding, and compacting cache




You can update, rebuild, or compact your cache from the Options dialog box or from the Outlook ribbon. Updating your cache means synchronizing it with the latest shortcut content from the archive server. Rebuilding your cache means deleting it and creating it again from scratch. Compacting your cache means reducing its size by removing any unused space.


To update your cache from the Options dialog box, go to the Cache tab and click Update Now. To update your cache from the Outlook ribbon, click the EMC SourceOne Offline Access icon and then click Update Cache.


To rebuild your cache from the Options dialog box, go to the Cache tab and click Rebuild Now. To rebuild your cache from the Outlook ribbon, click the EMC SourceOne Offline Access icon and then click Rebuild Cache. Note that rebuilding your cache will delete all the shortcut content from your hard drive and download it again from the archive server. This may take some time depending on the size of your cache and the speed of your network connection.


To compact your cache from the Options dialog box, go to the Cache tab and click Compact Now. To compact your cache from the Outlook ribbon, click the EMC SourceOne Offline Access icon and then click Compact Cache. Note that compacting your cache will reduce its size by removing any unused space, but it will not delete any shortcut content.


Restoring shortcut items when copying or moving them




When you copy or move a shortcut item from one folder to another in Outlook, EMC SourceOne Offline Access will automatically restore the original item from the archive server and copy or move it to the destination folder. This way, you can preserve the full content and properties of the item. However, if you want to copy or move only the shortcut item without restoring it, you can hold down the Ctrl key while dragging and dropping the item. This will create a copy or a move of the shortcut item only.


How to troubleshoot EMC SourceOne Offline Access




If you encounter any problems or issues with EMC SourceOne Offline Access, you can try some of the following troubleshooting tips:


Common issues and solutions




Here are some of the common issues that you may face with EMC SourceOne Offline Access and their possible solutions:


  • If you cannot access your shortcut items, check if EMC SourceOne Offline Access is enabled and running. You can see its status on the Outlook status bar or on the Outlook ribbon. If it is not running, try to start it by clicking Enable on the Outlook ribbon or on the Options dialog box.



  • If you see an error message that says "The item cannot be opened because it is not available in offline mode", check if the shortcut content is available in your cache. You can see the cache status on the Outlook status bar or on the Outlook ribbon. If it is not available, try to update your cache by clicking Update Cache on the Outlook ribbon or on the Options dialog box.



  • If you see an error message that says "The item cannot be opened because it is not available on the archive server", check if you have a valid connection to the archive server. You can test your connection by clicking Test Connection on the Server tab of the Options dialog box. If you have a connection problem, try to troubleshoot your network settings or contact your network administrator.



  • If you see an error message that says "The item cannot be opened because it is corrupted or damaged", check if the item is corrupted or damaged on the archive server. You can do this by accessing the item from another computer that has EMC SourceOne Email Management installed but not EMC SourceOne Offline Access. If the item is corrupted or damaged on the archive server, contact your archive administrator to restore it from a backup.



Specifying troubleshooting options for EMC Support




If you cannot resolve your issue by yourself, you may need to contact EMC Support for assistance. To help them diagnose and fix your issue, you can specify some troubleshooting options from the Troubleshooting tab of the Options dialog box. These options are:


  • Logging level: You can specify the level of detail that you want to record in the log file. The higher the level, the more information is recorded. The default level is Normal, but you can change it to Minimal, Verbose, or Debug.



  • Log file location: You can specify the folder where you want to store the log file. The default location is C:\Program Files\EMC\SourceOne Offline Access\Logs, but you can change it to any folder that you have access to.



  • Log file size: You can specify the maximum size of the log file. When the log file reaches this size, it is renamed and a new log file is created. The default size is 10 MB, but you can change it to any value between 1 MB and 100 MB.



  • Diagnostic mode: You can enable or disable the diagnostic mode. When the diagnostic mode is enabled, EMC SourceOne Offline Access collects additional information about your system and your issue. This information is stored in a ZIP file that you can send to EMC Support. The default mode is disabled, but you can enable it by checking the Enable diagnostic mode option.



  • Debug mode: You can enable or disable the debug mode. When the debug mode is enabled, EMC SourceOne Offline Access displays additional messages and prompts on your screen. These messages and prompts can help you identify and resolve your issue. The default mode is disabled, but you can enable it by checking the Enable debug mode option.



For more details on each troubleshooting option, you can refer to the online help or the user guide that are available from the EMC SourceOne Offline Access icon on the Outlook ribbon.


Displaying online help and user guide




If you need more information or guidance on how to use EMC SourceOne Offline Access, you can display the online help or the user guide from the EMC SourceOne Offline Access icon on the Outlook ribbon. The online help provides quick and easy access to topics that explain how to perform common tasks and how to use various features. The user guide provides a comprehensive and detailed reference for all aspects of EMC SourceOne Offline Access. You can also download the user guide in PDF format from the Dell website.


Conclusion




EMC SourceOne Offline Access is a client application that allows you to access your archived emails and attachments through Outlook, even when you are offline or away from your office. It works with EMC SourceOne Email Management, a data archiving solution that reduces the storage costs and improves the performance of your email system. In this article, we have explained what EMC SourceOne Offline Access is, how to install and configure it, how to use it, and how to troubleshoot it. We hope that this article has helped you understand and appreciate the benefits of EMC SourceOne Offline Access.


FAQs




Here are some of the frequently asked questions about EMC SourceOne Offline Access:


What are the advantages of using EMC SourceOne Offline Access?


Some of the advantages of using EMC SourceOne Offline Access are:


  • You can access your archived emails and attachments through Outlook, even when you are offline or away from your office.



  • You can increase the performance when you access your emails from remote locations, as it reduces the network traffic and bandwidth consumption.



  • You can integrate seamlessly with Outlook, so you can use the same interface and commands as you normally do.



How do I know if EMC SourceOne Offline Access is running?


  • You can see if EMC SourceOne Offline Access is running by looking at its status on the Outlook status bar or on the Outlook ribbon. If it is running, it shows a green icon with a check mark. If it is not running, it shows a red icon with a cross mark.



How do I update, rebuild, or compact my cache?


  • You can update, rebuild, or compact your cache from the Options dialog box or from the Outlook ribbon. Updating your cache means synchronizing it with the latest shortcut content from the archive server. Rebuilding your cache means deleting it and creating it again from scratch. Compacting your cache means reducing its size by removing any unused space. To update, rebuild, or compact your cache, click the EMC SourceOne Offline Access icon on the Outlook ribbon and then click Update Cache, Rebuild Cache, or Compact Cache.



How do I copy or move a shortcut item without restoring it?


  • If you want to copy or move a shortcut item without restoring it, you can hold down the Ctrl key while dragging and dropping the item. This will create a copy or a move of the shortcut item only.



How do I contact EMC Support if I need help?


If you need help with EMC SourceOne Offline Access, you can contact EMC Support by phone, email, or online chat. You can find the contact information and the support hours on the Dell website. Before you contact EMC Support, make sure that you have the following information ready:


  • Your name and company name



  • Your product name and version



  • Your operating system and Outlook version



  • A description of your issue and the steps to reproduce it



  • Any error messages or screenshots that you have



  • The log file and the diagnostic file that EMC SourceOne Offline Access generates



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